Q1: How Can The Customer Place An Order?
Ans: Follow The Following Steps To Place An Order:
-Select The Style That You Like And Click On Add To Cart Button (Given On Every Product Page).
-Then Go To Your Shopping Cart By Clicking On The Shopping Cart Icon On The Right Side Of The Header.
-If You Have An Offer Coupon Add The Coupon Code In The Given Box (On The Right Side).
-You Can Then Do Check Out Or Continue Shopping To Add More Products.
-Once You Click On The Checkout Button You Have To Fill Your Email Id And Password To Login Your Account With Us.
-If You Are A New Customer You Need To Register With Us.
-Click On The Sign-Up Button And Fill All The Relevant Details In The Form That Pops Up (Please Fill All The Details Properly So That We Can Reach You Back And Deliver Your Products Accurately).
-After Filling Your Details, You Can Continue And Add Your Shipping Details (Add The Address On Which You Want Your Products To Be Delivered).
-After Entering Your Shipping Details, Click Continue.
-Now You Have To Choose Your Payment Method And As Soon As Your Payment Is Received You Will Get An Order Confirmation Email On Your Given Email Id.
-If You Still Have Any Confusion You Can Call, Whats-App Or Email Us.
Q2: Where Is My Package?
Ans: Track Order
To Track Your Order You Just Add Your Order Number And The Email Address You Used When Purchasing Your Order.
Once Your Order Has Been Shipped From Our Warehouse, We Will Send A Delivery Confirmation By SMS /Email With Tracking Number / Package ID. By Clicking The Tracking Link In The Delivery Confirmation You Will Be Directed To The Courier Website, Which Will Display The Latest Information About Your Delivery.
Q3: How Will The Customer Know If The Order Has Been Placed Successfully?
Ans: Once The Order Is Placed The Customer Will Receive An Order Confirmation SMS / Mail As Soon As An Order Is Confirmed With Us. Customer Can Also Login To My Account Section And Check The Status Of Their Orders
Q4: When The Customer’s “My Order” Status Is Reflecting As 'Payment Pending' Even After The Deduction Of The Money. What Does That Mean?
Ans: It Is A Very Rare Situation; Payment Status Of An Order May Take A Little Longer To Reflect In Our System. Customer Can Check It Again After 15 Minutes As It Gets Updated Automatically (Except When It's A Bank Transfer). In Case If The Customer Still Finds Any Problem, They Can Get In Touch With Our Customer Care Team And We Will Be Happy To Assist Them With The Best Possible Solution.
Q5: How Can The Customer Pay For Their Order On SMILEBABYONLINE.COM?
Ans: We Support The Following Payment Options At SMILEBABYONLINE.COM
Credit Card
Debit Card
Net Banking
NEFT (To Get NEFT Details, Contact Our Customer Care Team)
CC-AVENUE,
Cash At Our Store.
COD
Q6: What Should The Customer Do If Their Payment Fails?
Ans: Please Retry Making The Payment After Ensuring That The Information Entered Is Accurate, Including All Account Details, Billing Addresses And Passwords. If The Customer’s Payment Is Debited From Their Account After A Payment Failure, It Will Be Credited Back Within 7-10 Business Days, After We Receive A Confirmation From The Bank.
Q7:National Shipping Costs?
Ans: Brief On Our National Shipping.
At SMILEBABYONLINE.COM, We Take Great Care In Delivering All Our Products To Our Customers, And We Partner Only With Reputed National Courier Services.
We Deliver Everywhere In India For Minimum Shipping Costs.
Once The Product Is Shipped Any Delay In The Delivery Time Is Subject To The Factors Beyond Our Control Including, Unexpected Travel Delays From Our Courier Partners And Transporters, Due To Weather Conditions And Strikes.
We Keep All Our Customers Informed On The Status Of Their Orders Including Delays If Any. Customer Can Visit The Courier Company’s Website And Enter The AWB Number (Tracking Number) Mentioned In The Email Sent By Us Once The Products Are Shipped. The Email Will Also Have Details On The Courier Partner Through Which The Order Is Shipped.
Q8:International Shipping Costs?
Ans: Brief On Our International Shipping.
International Shipping And Handling Rates Are Based On The Size Of The Order. Hence, Bigger The Order Lower Is The Shipping Cost.
The Shipping Charges That Are Calculated For The Order Are Displayed At The Shopping Cart Page. Customers Can Check The Cost Once They Finalize Their Cart Before Placing The Order.
Q9: How Can The Customer Check The Status Of Their Order?
Ans: Customer Can Choose From Any Of The Options To Track Their Order From The Time The Order Is Placed, Order Confirmation, Shipping, And To The Time It Is Delivered To Them.
Below Are The Options:
Track Through Customer Service Desk: Call Or Whats-App Our Customer Service Team On +91-9327759274 (From 10.30am To 9.00pm) From Monday To Saturday To Track Your Order And For Any Other Information. Alternatively, You Can Also Email Us On INFO.SMILEBABYONLINE@GMAIL.COM
Track Your Order By Logging Into Your Account: You Can Login To Your Account On The Website, Go To My Orders And Track Your Orders From There, If You Are Still Unable To Access The Tracking, You Can Visit The Courier Company’s Website And Enter The AWB Number (Tracking Number) Mentioned In The Email Sent By Us. The Sms / Email Will Also Have Details On The Courier Partner Through Which We Are Sending Your Order.
In Case Of Delays In Processing Or Delivery, Our Customer Service Team Will Update You On The Estimated Time Of Delivery.
Q.10: How Long Does It Take For An Order To Be Delivered To The Customer?
Ans: If The Products That Are Ordered Are In Stock Then It Can Be Expected To Be Delivered Within 2-3 Working Days And For The Styles That Are Made To Order Can Take Anywhere Between 4-5 Working Days From The Time The Order Is Confirmed. In Case You Choose To Go For Stitching Please Consider 1-2 Additional Days In Delivery. Delivery Time Is Subject To Factors Beyond Our Control Including Unexpected Travel Delays From Our Courier Partners And Transporters Due To Weather Conditions And Strikes. We Will Keep You Informed On The Status
Of Your Orders Including Any Delay.
Q.11: How Are Orders Placed On SMILEBABYONLINE.COM Delivered To The Customers?
Ans: All Orders Placed On SMILEBABYONLINE.COM Are Dispatched Through Reputed Courier Partners Like SMILEBABY DELIVERIMAN, Fedex, UPS, DHL, DTDC Etc.
Q.12: Does SMILEBABYONLINE.COM Deliver Products Outside India?
Ans: Yes, SMILEBABYONLINE.COM Delivers Products To Countries Worldwide. You Can Enter Your Shipping Country And Check The Shipping Charges On The Cart Page Or At The Checkout Page.
Q13: About Cancellations?
Ans: Customer Can Cancel Their Order Only Within 12 Hours Of Placing An Order With Us. To Cancel Your Order Or To Make Any Changes You Can Contact Our Customer Care Team On +91-9327759274 (From 10.30am To 9.00pm) From Monday To Saturday.
Q14: Can The Customer Modify Their Order After It Is Placed?
Ans: YES. The Customer Can Modify Their Orders Within 12 Hours Of Order Placement Date And According To Below Specification:
The Customer Can Modify The Size, Color Or Shipping Address Of Their Order, By Contacting Our Customer Care Team On +91-9327759274 (From 10.30am To 9.00pm) From Monday To Saturday. Our Customer Care Associates Can Modify Your Order If You Contact Us Before We Have Processed It.
If The Customer Wants To Replace Any Product From Their Ordered Products Then They Must Contact Our Customer Care Team Within 12 Hours.
For Shipping Orders Outside Of India, Any Extra Changes In The Address Needs To Be Informed To Us Within 12 Hours Of Placing The Order By The Customer. Customer Cannot Make Any Changes To Their Address 12 Hours Past Your Order Placement Or After The Parcel Is Shipped.
Q15: When Customer Cancels Their Order, How And When Will They Receive Their Refunds?
Ans: The Refund Process Will Begin Only After The Customer Have Cancelled Their Order. The Terms For The Same Are As Follows:
If The Payment Was Made By Credit Card, Debit Card Or Net-Banking, We Shall Reverse Credit To The Same Credit/ Debit Card Or Credit To Your Net-Banking Account.
If The Order Is Cancelled Within 12 Hours Of Order Placement With The Consent From The Customer Care Team Then Shipping Charges Will Also Be Included In The Refund Value Of Your Order.
If The Order Is Placed During Sale With Any Offer Or Coupon Code Included In It While Placing The Order, Then There Is No Refund In Such Case Even If The Customer Cancels The Order.
Q16:About Colours & Descriptions?
Ans: Below Are Few Important Points To Remember:
The Details Of The Products Or Product Specifications (For Instance Weight, Color, Handwork Details, Size, Etc.) Quoted With The Product Displays Are Only Approximate Values.
While Every Endeavor Has Been Made To Accurately Reproduce Colors, There May Be Minor Variations In Color Of The Actual Product Because Of The Nature Of Fabric Dyes, Weather At The Time Of Dying And Differences In Display Output Due To Lighting And Digital Photography And Color Settings And Capabilities Of Monitors.
A Customer Must Place An Order Keeping In Mind These Minor Variations In Color As Seen On A Computer Screen Against The Actual Color Of The Outfit Received.
It Is Practically Impossible For Us To Replicate The Same Colors On An Outfit As Seen On The Customers Monitor. A Variation In The Shade Selected By The Customer Is Considered As A Normal Practice As These Garments Have A Tendency To Reflect Different Shades Of A Color Under Different Light And Weather, Type Of Camera Used For Photography Or Type And Settings On The Computer Monitor.
While Ordering On Internet, We Suggest That Customers Should Be Extra Careful Of Following –
Red, Maroon And Orange Colors Have A Higher Tendency To Reflect A Different Shade Than Other Colors. For Example, Even If The Customer Themselves Try To Photograph From A Digital Camera Or Scan A Red Garment, In Most Of The Cases It Will Show Either As Maroon Or Orange On The Computer Monitor And Vice Versa. Though Imaging Technology Has Advanced, Still No Fool Proof Solution To This Problem Is Available At The Moment.
Many A Times Green And Blue Shades Also Overlap. Same Is The Case With Off-White, White And Cream Colors. Sea Green Color Sometimes Looks Aqua Blue And The Other Way Around.
Some Fabrics Like Raw Silk, Khadi Silk, Cotton Silk, South Cotton, Brocade Have A Textured Effect Where We Can See The Weaving & Threads Are Visible In Different Directions Which Is An Inherent Characteristic Or Feature Of That Fabric And Proof Of Its Authenticity. These Are Not Defects. This Raw Finish Is The Beauty Of These Fabrics.
Handcrafted, Hand Dyed, Hand Printed, Hand Painted, Hand Embroidered, Hand-Loom, Hand Weaved Products Will Always Have Minor Differences When We Compare Them As They Are Not Made By Machines. Each Piece Will Be Unique. Handicraft Artisans Always Try Their Best To Make Each Piece Better Than The Previous One. So, The Product Will Always Have Minor Variation Keeping The Same Theme Constant In Artistic Manner. The Raw Finish Of The Handicrafts Cannot Be Compared With Machine Finished Products As This Raw Finish Is The Beauty Of The Handicrafts Items.
Q17:What About Beads Or Stones?
Ans: Beads/Stones And Sequences Missing Or Coming Off, We Believe That Customers Who Are Ordering Items With Sequence And Other Beaded Embroidery Are Aware Of The Fact That These Shiny Embellishments Have A Tendency To Come Off. Even With The Best Of Handling And Care This Cannot Be Avoided Altogether. Many A Times During Strict Physical Checking At The Customs During Transit, More Than Usual Sequences And Beads Come Off. Many A Times It May Happen That The Customer Opens A Box And Find Some Pieces Falling Down On The Floor Or When They Wear The Dress And In Few Hours You Might Loose Some Of Them. This Is Normal And Cannot Be Controlled.
Q18: Can The Customer Combine A Voucher Or Coupon Code During The Sale Period?
Ans: NO, During The Sale Period All Products Are Already At Its Best-Selling Price, Thus The Customer Cannot Use A Voucher Or Coupon Code During Sale Period.
Q19: Can The Customer Combine Two Offers Together?
Ans: No, The Customer Can Use Only One Offer At A Time.
Q20: How Can The Customer Use Their Coupons?
Ans: Customer Can Use Their Coupon Code On Cart Page Before They Place An Order.
